Living in rural Ontario, we faced a challenge when our family doctor retired. My husband, an ex-smoker with sleep apnea and a paralyzed diaphragm, relies on regular medication and care. While I’m in good health, we needed a new doctor to manage his health and prepare for any future needs.

Feeling uncertain, we reached out to Novus Health for support. The guidance we received was game-changing. We were provided with a list of clinics accepting new patients, walk-in and immediate care options for short-term needs, and virtual care services for non-urgent issues. We also learned about Ontario’s family doctor waitlist and registered immediately. To top it off, we received fact sheets on sleep apnea and my husband’s medications from Novus Health’s library.

Armed with this information, we found a new family doctor within three months. In the meantime, we renewed my husband’s prescriptions via virtual care, and while we didn’t need the walk-in clinics, knowing they were available gave us peace of mind.

Thanks to this support, we now feel secure about our healthcare. We’re relieved to have a doctor again and grateful for the tools that helped us through this transition.